1. Refund Policy Overview & Service Classification
HostAsia Cloud Technologies provides clear refund terms structured by infrastructure tier, service delivery status, and usage characteristics:
If HostAsia is unable to provide your purchased service, or experiences prolonged unscheduled server downtime exceeding SLA, or an unresolvable technical fault from our end, you receive an immediate 100% Full Refund with zero deductions.
Applicable to Shared NVMe Web Hosting, WordPress Hosting, and Cloud Hosting. Approved eligible refunds within 10 days are calculated on a pro-rata basis for unused service days (excluding non-refundable GST & gateway charges).
Applicable to Cloud NVMe VPS, Windows RDP Servers, and Bare-Metal Dedicated Servers. Due to instant hypervisor reservation and IP allocation, requests must be submitted strictly within 24 hours of activation.
Orders placed solely for temporary testing, trials, or benchmarking where no server or service defect exists from our end and no valid technical reason is provided are strictly non-refundable.
Mandatory Deductions & Absolute Non-Refundables:
1. GST & Payment Gateway Fees: Statutory GST (18%) and payment gateway transaction fees (Razorpay, Stripe, PayPal) are strictly non-refundable under all refund scenarios.
2. Domain Names: Zero refund under any circumstances once registered or transferred (upstream ICANN/NIXI registry wholesale fee).
3. Service Renewals: Renewal payments for any service or product are strictly non-refundable once processed.
2. Complete Product Refund Eligibility Matrix
The matrix below outlines the specific refund window, delivery guarantee, and conditions governing each service category:
| Product / Service | Refund Window | 24-Hour Delivery Guarantee | Refund Settlement |
|---|---|---|---|
Cloud NVMe VPS (India / SG) | 24 Hours Only | 100% Full Refund if > 24h | Original Payment / Wallet |
Windows RDP Hosting | 24 Hours Only | 100% Full Refund if > 24h | Original Payment / Wallet |
Dedicated Bare-Metal Servers | 24 Hours Only | 100% Full Refund if > 24h | Original Payment / Wallet |
Shared & Web Hosting | 10 Days (Pro-Rata) | Instant Activation | Pro-Rata / 100% if HostAsia Fault |
WordPress & Cloud Hosting | 10 Days (Pro-Rata) | Instant Activation | Pro-Rata / 100% if HostAsia Fault |
Domain Registrations / Transfers | Strictly 0 Days | Instant Registry Lock | Non-Refundable |
Renewal Cost (Any Service) | Strictly 0 Days | Automated Renewal | Non-Refundable |
3. 24-Hour Refund Window for VPS, RDP & Dedicated Bare-Metal
Due to the instantaneous allocation of dedicated hypervisor CPU cores, NVMe storage IOPS, and routed public IPv4 addresses, cancellation and refund requests for Cloud NVMe VPS (India & Singapore), Windows RDP Servers, and Bare-Metal Dedicated Servers are valid strictly within twenty-four (24) hours of the service activation timestamp.
Requests received after the 24-hour window has lapsed cannot be refunded under any circumstances. Clients who wish to cancel after 24 hours may cancel at billing cycle end, but no refund will be issued.
5. Service Delivery Failure (100% Full Refund) vs. Testing & Trial Policy
To safeguard legitimate customers while protecting our enterprise infrastructure from trial abuse, HostAsia enforces strict operational criteria:
If there is a service disruption or technical defect originating from HostAsia's servers or infrastructure — such as inability to provision the service, prolonged network/server downtime exceeding SLA, or an unresolvable server error from our end — the customer is entitled to an immediate 100% Full Refund without any administrative or processing deductions.
HostAsia web hosting and servers are professional production platforms, not free trial sandboxes. If a customer purchases a plan solely for testing, trial, or benchmarking purposes, and there is NO issue, fault, or outage on HostAsia's servers or service, and the customer cannot provide a valid, verifiable technical reason, NO REFUND WILL BE ISSUED.
Cancellation requests claiming technical dissatisfaction must detail the specific issue encountered (e.g., error logs, ticket references, or reproduction steps). Our senior engineering desk will inspect server logs to verify whether a genuine server defect occurred. Subjective claims without technical merit or purchases confirmed to be short-term test experiments will be rejected.
6. Non-Refundable Deductions: Statutory GST (18%) & Payment Gateway Charges
In compliance with Indian taxation laws and merchant banking settlement rules, the following deductions apply to all eligible approved refunds:
HostAsia Cloud Technologies remits statutory GST (18%) directly to the Central and State Governments (CBIC) upon invoice generation. Tax payments once filed cannot be reclaimed or reversed; therefore, GST charges are strictly non-refundable.
Third-party payment gateways (Razorpay, Cashfree, Stripe, PayPal) charge non-refundable Merchant Discount Rates (MDR, typically 2% to 4%) on every incoming transaction. These merchant network fees are retained by banking partners and are strictly non-refundable.
Where an eligible refund is authorized under the 10-day guarantee, the payable amount is computed as follows:
*Statutory 18% GST paid to the Government of India is excluded from the refund base.
7. Non-Refundable: Service Renewals & Domain Name Registrations
Renewal fees for ANY service (including VPS, RDP, Dedicated Servers, Shared Hosting, Cloud Hosting, Reseller Hosting, Licenses, and Domains) are strictly NON-REFUNDABLE once processed.
Renewal invoices are issued 7 days prior to expiry. It is the client's sole responsibility to disable auto-renewal or submit a cancellation request prior to the renewal invoice being charged.
Domain registrations, renewals, and incoming transfers are strictly NON-REFUNDABLE.
Once submitted, domain registration fees are instantly disbursed to authoritative registries (NIXI, Verisign, ICANN). The customer retains full ownership and DNS control throughout the paid registration term.
8. 24-Hour Server Provisioning SLA Guarantee (100% Full Refund)
HostAsia pledges that every ordered Cloud NVMe VPS, Windows RDP Server, and Dedicated Bare-Metal Server will be configured, hypervisor-deployed, network-routed, and handed over with root / administrator credentials to your registered email address within twenty-four (24) consecutive hours of payment verification.
If HostAsia fails to provide your server credentials within 24 hours of payment verification, you are eligible for an immediate 100% Full Refund back to your original payment method or wallet without any deductions, cancellation fees, or delays.
9. Gateway Payout SLA & Settlement Timeframes
Once an eligible refund is authorized by our billing desk, payouts are processed through the following settlement channels:
10. How to Submit a Cancellation & Refund Request
userpanel.hostasia.in.